ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account Specific Roles and Responsibilities:
- Generate, review, and manage reports to support operational and regulatory compliance
- Issue certificates and documentation in accordance with state-specific guidelines and requirements
- Ensure accuracy and completeness of data before submission or issuance
- Handle outbound calls (5%) only when necessary for follow-ups or clarifications
- Maintain organized records and collaborate with internal teams for timely report delivery
Requirements
- Fresh graduates and career shifters are welcome to APPLY
- Must have excellent written and verbal communication skills
- Must reside within 1 hour of Shaw, Mandaluyong
- Proficient in Microsoft Word and Excel
- Back-office reports and BPO experience in the same function are a PLUS
- Must be willing to work the night shift
Benefits
What Can We Offer You?
- Competitive salary and benefits
- Health Insurance with free dependents
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our Commitment To You
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all-inclusive environment where everyone thrives