As a Validation Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in premium validation, reconciliation, monitoring and tracking of inventory, commission and invoicing work.
The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the Finance or Accounting work is required. The position would also require project management skills and customer support / management skills.
You will have the opportunity to:
Enhance your technical knowledge of benefits plans around the world
Enhance data, process and project management skills
Key Activities:
VALIDATION
• Premium billing validation
• Reconciliation with Insurer (Outstanding Premiums)
• Reconciliation with Client (Outstanding Premiums)
• Weekly Income Reporting and Reconciliation (lodging & reviewing)
• Monthly Premium Tracker/Inventory report (to clients and Insurers)
BILLING/INVOICING
• Filing/Renaming of (hard copy) documents
• Invoice creation using eGlobal
• Invoice reconciliation (Insurers)
• TAT Reporting on E2E Invoice processing
COMMISSION
• End-to-End Commission Invoicing (Using eGlobal)
• Sends copies of Manual invoices to Clients for Fixed fee set-ups
• Accrual report reconciliation
Performance Objectives:
Excellence
• Thorough validation of premium invoices received from insurers
• Must be adept in reconciliation, vetting and premium/commission computations
• Provide support to consultants for the end-to-end validation and invoicing/billing generation process
• Enter events into Project Accounting as imported from system sources (e.g. Oracle OTL, AP, eGlobal)
• Process invoice and revenue adjustments (e.g. write-ups, write-downs, gains & losses) off Work-in-Progress (WIP) report edits from consultants
• Calculate to-be invoiced amounts / carry-forward balances
• Respond to and investigate/resolve validation and billing inquiries from consultants and client, route to other parties when necessary.
• Ensure revenue is recognized accurately (e.g. in the right accounting periods, to the correct project locations, correct practice, etc.)
• Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved
• Ensure all work is performed in accordance with targets
• Plan and organize work so that Service Level Agreement objectives are realized
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
People
• Interface with Clients, Consultants, GDC team, local Finance. Global Finance teams to ensure compliance with cross-team responsibilities
• Make strong contributions to the productivity of the team
• Work effectively within the team dynamic
• Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement
The Requirements
• Oracle (or other ERP platform), Project Accounting, Accounts Receivable experience
• Experience in shared services/internal service delivery and insurance validation role desirable
• Understanding of accounting processes
• Skilled in customer service interactions/ability to communicate with professional mage/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
• Being adaptable to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data
• Good data entry skills
• Keen attention to detail
• Ability to resolve exceptions and disputes
• Ability to work well under pressure and meet deadlines
• Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
• Ability to work in a team as well as independently
• Excellent verbal and written communication skills
• Ability to be flexible with position duties and scope of work
• Strong knowledge of MS Excel
• Proficiency in MS Word, Access, and Powerpoint
• Associate degree in Management, Accounting, Finance, or related field preferred
WTW is an Equal Opportunity Employer