Description
As a Validation Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in premium validation, reconciliation, monitoring and tracking of inventory, commission and invoicing work.
The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the Finance or Accounting work is required. The position would also require project management skills and customer support / management skills.
You will have the opportunity to:
Enhance your technical knowledge of benefits plans around the world
Enhance data, process and project management skills
Key Activities:
VALIDATION
VALIDATION
- Premium billing validation
- Reconciliation with Insurer (Outstanding Premiums)
- Reconciliation with Client (Outstanding Premiums)
- Weekly Income Reporting and Reconciliation (lodging & reviewing)
- Monthly Premium Tracker/Inventory report (to clients and Insurers)
BILLING/INVOICING
- Filing/Renaming of (hard copy) documents
- Invoice creation using eGlobal
- Invoice reconciliation (Insurers)
- TAT Reporting on E2E Invoice processing
- End-to-End Commission Invoicing (Using eGlobal)
- Sends copies of Manual invoices to Clients for Fixed fee set-ups
- Accrual report reconciliation
Performance Objectives:
Excellence
- Thorough validation of premium invoices received from insurers
- Must be adept in reconciliation, vetting and premium/commission computations
- Provide support to consultants for the end-to-end validation and invoicing/billing generation process
- Enter events into Project Accounting as imported from system sources (e.g. Oracle OTL, AP, eGlobal)
- Process invoice and revenue adjustments (e.g. write-ups, write-downs, gains & losses) off Work-in-Progress (WIP) report edits from consultants
- Calculate to-be invoiced amounts / carry-forward balances
- Respond to and investigate/resolve validation and billing inquiries from consultants and client, route to other parties when necessary.
- Ensure revenue is recognized accurately (e.g. in the right accounting periods, to the correct project locations, correct practice, etc.)
- Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved
- Ensure all work is performed in accordance with targets
- Plan and organize work so that Service Level Agreement objectives are realized
- Contribute ideas and actions towards the continuous improvement of processes within area of influence
- Interface with Clients, Consultants, GDC team, local Finance. Global Finance teams to ensure compliance with cross-team responsibilities
- Make strong contributions to the productivity of the team
- Work effectively within the team dynamic
- Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement
Qualifications
The Requirements
- Oracle (or other ERP platform), Project Accounting, Accounts Receivable experience
- Experience in shared services/internal service delivery and insurance validation role desirable
- Understanding of accounting processes
- Skilled in customer service interactions/ability to communicate with professional mage/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
- Being adaptable to learn new processes, concepts, and skills
- Ability to interpret and analyze financial data
- Good data entry skills
- Keen attention to detail
- Ability to resolve exceptions and disputes
- Ability to work well under pressure and meet deadlines
- Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
- Ability to work in a team as well as independently
- Excellent verbal and written communication skills
- Ability to be flexible with position duties and scope of work
- Strong knowledge of MS Excel
- Proficiency in MS Word, Access, and Powerpoint
- Associate degree in Management, Accounting, Finance, or related field preferred
WTW is an Equal Opportunity Employer