Description

The Role

Client Focus

Perform day-to-day HR Services operations pertaining to Tier 2 Regional HR Services and Tier 1 country specific processes
Ensure adherence to identified service level standards and metrics
Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
Assists with maintaining accurate employee records including associate personal files
Participate in ad hoc projects pertains to Human Resources and/or office-wide issues

Teamwork

Follow the defined processes in HR Services
Participate in process efficiency, monitoring of workload and the implementation of continuous improvement projects
Identify the potential for better team efficiencies and collaborate with the leader on their implementation

Integrity

Responsible for keeping employee data accuracy and privacy
Facilitate correct data entry for the new hires and keep the data records for the existing employees and putting the changes to the HRIS

Respect

Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
Enrich the processes and the value-added services for the internal customer

Excellence

Facilitate professional excellence through quality delivery of HR Services tasks, expertise in the process mapping and the process designing

Qualifications

The Requirements

Bachelor’s Degree or equivalent in human resources, business or related field preferred
With 2 years of experience in HR Services
Strong written and verbal communication skills
Ability to plan and prioritise workload
Ability to use own initiative but work under instruction as required
Ability to work as part of a team and alone with a ‘can do’ attitude
Maintain good working relationships with colleagues across HR
Ability to provide a high standards of customer care
Methodical and organised approach
Quick Learner and self-motivated
Flexible and Adaptable to Changes
Working knowledge of Excel and Word will be preferred
Must be amenable to APAC shift

WTW is an Equal Opportunity Employer