- aintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
Job Types: Full-time, Permanent
Pay: Php19,000.00 - Php20,000.00 per month
Benefits:
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- What is your location?
- What is your phone number?
- What is your email address?
- What is your highest educational attainment?
- What is your bday?
- For how long in total is your BPO experience?
- How long is your experience as CHAT SUPPORT SPECIALIST?
- Kindly download a viber account
Work Location: In person