The role of Collection Manager is critical in maintaining healthy financial operations by effectively managing collections and contributing to the organization’s success.
Responsibilities
- Lead and oversee the collections team’s daily operations
- Develop and implement collection strategies to minimize delinquency and produce results
- Monitor and report on key performance indicators (KPIs) related to collections
- Supervise and motivate the collections team to achieve collection targets.
- Negotiate payment arrangements with delinquent customers and handle complex cases with proper resolution
- Review and update collection policies and procedures to ensure compliance with regulation
- Generate reports on debt aging and collections performance for business review
Requirements and Skills
- At least 2 years proven leadership experience in collections management (managerial) or 5 years senior team leader focused on collections management
- Amenable to working on-site in Bacolod City
- Excellent leadership and communication skills
- Strong team management and coaching skills, having a track record of managing, coaching, and developing collection teams is an edge
- Good with numbers—can track performance and improve results, Strong reporting and performance analytics background
- Can communicate well with both the team and the client (client-facing)
- Ability to design and improve workflows, call strategies, and QA procedures
- Knows how to make sure the team follows collection rules and quality standards, enforce compliance
Extra qualities
- Background in telecom collections or BPO 3rd party collections
- Experience using dialers, collection tools, and reporting dashboards
- A motivator who can keep the team driven and focused
Job Types: Full-time, Permanent
Pay: Php40,000.00 - Php50,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Night shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Bacolod City: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Collection manager/leader: 2 years (Required)
Work Location: In person
Application Deadline: 06/30/2025
Expected Start Date: 07/28/2025