- Respond promptly and professionally to customer inquiries, complaints, and feedback received live chat.
- Provide accurate, complete, and up-to-date information regarding products, services, policies, and procedures.
- Effectively identify and analyze customer issues, providing clear and concise solutions or appropriate next steps.
- Document all customer interactions thoroughly and accurately.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain a high level of customer satisfaction through empathetic and efficient communication.
- Adhere to company guidelines, policies, and quality standards in all interactions.
- Stay informed about new products, services, and company updates to provide the most current information to customers.
Job Type: Full-time
Pay: Php18,000.00 - Php22,000.00 per month
Benefits:
- Health insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Biñan City 4024 04A: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have a E-gaming CSR experience?
Experience:
- CSR/Payment: 2 years (Required)
Work Location: In person
Expected Start Date: 08/01/2025