Company Description
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Business Unit Mission:
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
Job Description
Role Mission:
The Custom Recruitment Specialist is responsible for creating and implementing a custom recruitment plan on allocated market research projects, ensuring its successful delivery within the provided budget and timelines. The Custom Recruitment Specialist liaises with other stakeholders on panel building initiatives to increase number of healthcare professionals and patients registered to the market research panel.
Essential Duties and Responsibilities:
- Have an excellent understanding of custom recruitment strategies for quantitative and qualitative studies; collaborate with Project Stakeholders to best utilize available options for maximum results.
- Build a custom recruitment plan for assigned projects always keeping in mind the needs of the client, budget and timelines.
- Liaise, when necessary, with other teams to maximise internal sample resources via phone recruitment, segmented emails, and other custom recruitment solutions
- Ensure Custom Recruitment tasks allocated are completed in line with timelines stipulated by the client
- Proactively seek alternative custom recruitment strategies and provide ideas to improve response rate and reduce costs in each project
- Have a good understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project delivery
- Deploy marketing campaigns resulting in new panel registrations of healthcare professionals and patients
- Follow processes to ensure same panellists are not over-targeted by custom recruitment actions
- Report any quality issues on project to line manager
Qualifications
Education and Training Required:
Bachelor’s degree or equivalent preferred
Relevant coursework in market research or healthcare preferred, but not required.
Minimum Experience:
0 – 1 year of market research experience
Knowledge, Skill, Ability:
- Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
- Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
- Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc
- Interest / natural curiosity or previous experience /exposure within the healthcare space
- Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
- Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
- Self-motivated and able to (re)prioritize tasks throughout the workday
- Exceptional time management, organizational skills, attention to detail and ability to multitask
Additional Information
Note: working hours will overlap with EU and US time zones
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