The day-to-day activities:
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
- Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
The must haves:
- Min 2 years call centre experience
- Comfortable working in a Call Centre environment and handling large volume of calls/ email tickets per day
- Good communication skills and fluent in spoken and written English
- An effective listener and troubleshooter
- Attentive to detail and accuracy
- Comfortable with 24/7 shifts
Job Type: Full-time
Pay: Php15,000.00 - Php17,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Rotational shift
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Language:
- English (Required)
Work Location: In person