Job Overview:
We are looking for highly motivated and customer-focused individuals to join our growing team as Customer Service Representatives (CSR). This is an on-site office role in Newtown, Mactan, Cebu.
As a CSR, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service across various communication channels.
Key Responsibilities:
- Handle inbound and/or outbound calls, emails, or chats in a professional manner
- Provide accurate information, resolve customer concerns, and ensure high satisfaction
- Maintain a positive and empathetic attitude toward customers at all times
- Document all customer interactions in the system accurately and promptly
- Meet or exceed performance metrics such as quality scores, response time, and productivity targets
- Follow company procedures, policies, and scripting when handling different topics
- Collaborate with team leads, trainers, and quality teams for continuous improvement
Qualifications:
- At least a High School graduate (old curriculum) or SHS graduate (if new curriculum)
- Previous BPO or customer service experience is a plus, but not required
- Strong English communication skills – both verbal and written
- Willing to work onsite at our office location
- Willing to work on shifting schedules, weekends, and holidays
- Basic computer navigation skills and the ability to type at least 30 wpm
- Customer-oriented with good problem-solving and multitasking abilities
What We Offer:
- Competitive salary package
- Performance-based incentives
- HMO coverage and government-mandated benefits
- Paid training
- Career development opportunities within a growing company
- Fun and supportive work environment
Apply today and start your career in the BPO industry with us!
Job Type: Full-time
Pay: Php20,000.00 - Php23,000.00 per month
Benefits:
- Paid training
Application Question(s):
- How would you rate your English communication skills? (1 = Needs improvement, 5 = Excellent)
- Do you have international BPO or Call Center experience? If yes, for how long?
- Are you willing to work on-site and on night shift?
- Are you available to attend the interview onsite/in the office?
- What is your active mobile number?
- What is your active email address?
Work Location: In person