Company and Job Details:
We are hiring customer service representatives to manage customer inquiries and assist in processing required documentation. You will be responsible for assisting customer with processing documents, modifications, and other inquiries across several communication channels. To do well in this role you need to be detail oriented, consistent, reliable, and have good English comprehension skills.
Location: Portal West Building – Dumaguete.
This position is Office Based.
Customer Service Representative Responsibilities:
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer support.
Qualifications:
* 1+ years’ experience working with EXCELLENT customer support.
* High school diploma, general education degree, or equivalent.
* Above average English comprehension and communication skills
* Ability to multitask and assist customer with multiple requests.
* Comfortable using and navigating multiple tools on a computers
* Has Appointment Setting/Scheduling Experience is PLUS
* Highly flexible and adaptable to changes and improvements
Benefits Includes:
- Signing Bonus
- Medical Reimbursement Plan
- Paid Vacation
- Team Outings & Company Events
Starting Salary is Php 20,000/month PLUS Account-Based Signing Bonus
Job Types: Full-time, Permanent
Pay: From Php20,000.00 per month
Benefits:
- Company events
- Health insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Application Question(s):
- Are you currently living in Dumaguete or in any nearby town?
Education:
- Senior High School (Preferred)
Experience:
- Customer Service Representative: 1 year (Preferred)
Work Location: In person