- Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
- Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Process orders, forms, applications, and requests accurately and efficiently.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments to ensure customer needs are met.
- Follow communication procedures, guidelines, and policies.
- Stay knowledgeable about company products, services, and policies.
- Ensure customer satisfaction and provide feedback to the customer service manager
Qualification
- At least 1 year of relevant experience in BPO industry
- Ability to speak and write English proficiently
- Open to Learning
- Takes Initiative
- Happy and Helpful by nature
- Amenable to work onsite
- Familiarity with project management tools (e.g., Asana, Trello, ClickUp)
Site Location
- Davao South - Gate #23 Central Park Ave, Bangkal, Davao City
Job Type: Full-time
Benefits:
- Paid training
Work Location: In person