Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire a Customer Service Representative to join our growing company.
Job Responsibilities:
· Respond to customers' requests and provide the best customer service via phone and email
· Strong familiarity with the internet and MS Office applications
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate and valid information
· Keep records of customer complaints and follow up to ensure complete resolution
· Take the extra mile to engage with clients
Job Requirements:
· Has excellent English communication skills
· Has at least 6 months of customer service experience
· Has a good track record of achieving quotas
· Has strong knowledge of Customer Service and active listening skills
· Can adapt and respond to different types of customers
· Has the ability to multi-task, prioritize, and manage time effectively
· Has at least one year of experience in the BPO industry
· Knowledge of different types of insurance is a big plus
Why work with Swak BPO Corp.?
- Opportunity to work with international teams and companies
- Opportunity in promotions and salary increases
- A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
- Free meals prepared and provided by the company to promote a healthy lifestyle
- Free shuttle services provided around Angeles City and nearby areas
- A recreational facility that provides comfort and entertainment for employees to unwind
*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided
Application Question(s):
- How much is your expected salary?
Language:
- English (Required)
Work Location: In person