- Handle inbound calls from customers inquiring about services, products, and changes to their accounts
- Understand customers' needs and educate them on offerings that would most benefit them
- Determine opportunities to turn dissatisfied customers into happy customers
- Ensure that the company retains customers by satisfactorily addressing customers' concerns
- Communicates and interprets customers’ needs by delivering professional, courteous, and quality service before, during, and after customer interaction through multiple channels dependent on account-specific operations such as: Phone, Email, Chat
- Performs related duties and responsibilities as may be assigned and requested by immediate superior.
Job Type: Full-time
Pay: Php18,000.00 - Php20,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Paid training
Language:
- English (Preferred)
Work Location: In person