Description
This role involves handling phone calls, scheduling appointments, verifying insurance details, and ensuring smooth patient interactions. You will assist patients with appointment preparations, answer general questions about clinic procedures, and provide exceptional customer service. The ideal candidate will be organized, compassionate, and committed to maintaining patient confidentiality and clinic protocols. Strong communication and problem-solving skills are essential to succeed in this role.
Key Responsibilities
- Assess patient needs and transfer calls appropriately.
- Handle overflow calls and take patient messages/voicemails.
- Schedule follow-up appointments and verify patient demographics and insurance information.
- Verify insurance for new patient consults (contacting insurance companies for eligibility, ID numbers, and address details).
- Answer general questions about clinic procedures.
- Provide patients with instructions on what to bring to appointments (films, reports, ID, insurance cards).
- Send confirmation and welcome letters to patients.
- Apply customer service skills and maintain proactive communication with patients.
- Demonstrate patience, compassion, and empathy when explaining patient-related policies.
- Maintain patient confidentiality following established policies.
- Complete assigned tasks accurately in the worklog.
- Follow company Scheduling Guidelines and procedures.
- Communicate effectively with providers and staff.
- Perform other duties to support the mission, values, and strategies of Capitol Health.
Skills, Knowledge & Expertise
- Prior experience in data entry or a similar administrative role
- Attention to Detail
- Familiarity with Care Plans is a plus
- Experience with maintaining and updating records in databases
- Strong organizational and time management skills
- Team Player
- Good written and verbal communication skills
- Computer Proficiency
About Virtual Staffing Solutions
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.