Description
Virtual Staffing Solutions is seeking dedicated Customer Service Representatives who will be responsible for providing exceptional support to our customers. In this role, the Customer Service Representatives will handle both inbound and outbound calls addressing inquiries, resolving issues, and ensuring customer satisfaction and will serve as the first point of contact for our clients, demonstrating professionalism, empathy, and efficiency in every interaction.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer concerns, complaints, and inquiries efficiently and effectively.
- Document customer interactions and maintain accurate records in the system.
- Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction targets.
Skills, Knowledge & Expertise
- BPO experience is preferred but not required
- Background in healthcare administration, customer service, or a related field is a plus.
- Ability to manage time effectively and stay organized in a fast-paced environment.
- Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.
- Background in healthcare administration, customer service, or a related field is a plus.
- Ability to manage time effectively and stay organized in a fast-paced environment.
- Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.
About Virtual Staffing Solutions
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.