Customer Service Representatives (Pharmacy Coordinators)

Virtual Staffing Solutions
Leyte
Full time
4 weeks ago

Description


Virtual Staffing Solutions is currently looking for Customer Service Representatives to join our team. In this role, you will serve as a key point of contact for members' inquiries. You will play a vital role in ensuring prompt and accurate processing of member information while providing exceptional service and support.


Key Responsibilities


  • Answer inbound and make outbound calls to prospective patients in a courteous and professional manner.
  • Conduct medical pre-qualification screenings by verifying patient information, medical conditions, and prescription eligibility based on program guidelines.
  • Accurately document all patient interactions and responses into the system while maintaining strict confidentiality and compliance with HIPAA standards.
  • Collaborate with internal teams to ensure a seamless handoff to licensed agents or pharmacy staff when necessary.
  • Stay up to date with product knowledge, compliance updates, and campaign changes to ensure accurate information is relayed to patients.
  • Meet and exceed daily performance metrics such as call handling time, quality assurance scores, and conversion rates.
  • Handle patient concerns with empathy, patience, and professionalism, escalating complex issues to supervisors when needed.


Skills, Knowledge & Expertise


  • BPO experience in Customer Service, Sales, or as an Appointment Setter is a plus
  • At least college level education
  • Excellent communication and interpersonal skills
  • Proficient in computer use, data entry, and navigating various applications
  • Fast learner with the ability to adapt quickly to new tools and processes
  • Strong team player with a positive, coachable attitude
  • Goal-oriented with a proven ability to meet or exceed performance targets and quotas


Job Benefits


  • HMO effective Day 1 with dependents
  • Paid Vacation Leaves
  • Leaves Convertible to Cash
  • Life and Accident Insurance
  • Health Insurance
  • Night Differential


About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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