Basic Qualifications
- Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
- Problem solving and analytical skills.
- Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
- High school diploma
Position Summary & Key Areas of Responsibility
- Works directly with customers to resolves recurring or standard problems
- Works directly with NCR Voyix and 3rd party Vendor technicians to resolve HW or SW problems
- Provides daily and weekly incident tracking sheets to report on performance
- Reviews incident history to determine recurring faults
- Provides technical support and assistance to clients and businesses regarding hardware and software issues
- Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
- Allocates engineer appointment times for jobs requiring multiple resources on-site
- Updates work orders and provides status information
- Assigns and distributes workload to meet SLA’s
- May respond to escalated calls
- Participates in product set or customer base training
- May implement remote fixes relying on guided search for diagnosis across multiple products
- Applies troubleshooting checklists
- Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools
Job Types: Full-time, Permanent, OJT (On the job training), Fresh graduate
Pay: From Php25,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Overtime
Supplemental Pay:
- 13th month salary
- Performance bonus
Language:
- English (Preferred)
Work Location: In person