Job Description:
We are seeking a reliable and organized Customer Support Coordinator to join our team in delivering excellent service to our residents. This role supports day-to-day operations by managing resident communication, documentation, and administrative tasks to help ensure a smooth living experience for tenants. This position is ideal for someone with customer service experience that requires professionalism, responsiveness, and a strong sense of ownership and leadership.
Key Responsibilities:
- Serve as a front-line contact for resident inquiries, requests, and concerns
- Assist with processing lease applications, renewals, and move-in/move-out documents
- Coordinate with maintenance teams and vendors for service requests and repairs
- Maintain up-to-date records of resident information, notices, and communications
- Prepare and send resident notices, reminders, and announcements
- Assist with scheduling inspections, walkthroughs, or property events
- Track and follow up on outstanding requests or issues
- Support the property management team in general office and admin duties
- Help identify and escalate urgent or complex issues as needed
- Compile reports or summaries for management on recurring support issues or tenant concerns
Qualifications:
· 1+ years of customer service or coordination experience, ideally in real estate or property management
· Strong communication and interpersonal skills
· Ability to multitask, stay organized, and manage time effectively
· Familiarity with property management software is a plus
· Proactive and solutions-oriented with strong attention to detail
· Previous experience in residential or commercial property management preferred but not required
Perks and Benefits:
- Medical Reimbursement plan
- HMO upon regularization
- Signing bonus
- Referral bonus (if applicable)
-Paid Time-off upon regularization
- Team Outing and Company events
NOTE: THIS IS NOT A WORK FROM HOME SET-UP.
Job Type: Full-time
Pay: From Php20,000.00 per month
Application Question(s):
- Are you currently living in Dumaguete City or in any nearby town?
- Rate your English communication skills from 1 to 10.
- Are you willing to work onsite, GY shift, holidays and on weekends?
Experience:
- Customer Support Representative: 1 year (Preferred)
Work Location: In person