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Customer Support Coordinator

Global One Strategies Inc.
Dumaguete, Negros Oriental
Full time
3 days ago

Job Description:

We are seeking a reliable and organized Customer Support Coordinator to join our team in delivering excellent service to our residents. This role supports day-to-day operations by managing resident communication, documentation, and administrative tasks to help ensure a smooth living experience for tenants. This position is ideal for someone with customer service experience that requires professionalism, responsiveness, and a strong sense of ownership and leadership.

Key Responsibilities:

- Serve as a front-line contact for resident inquiries, requests, and concerns

- Assist with processing lease applications, renewals, and move-in/move-out documents

- Coordinate with maintenance teams and vendors for service requests and repairs

- Maintain up-to-date records of resident information, notices, and communications

- Prepare and send resident notices, reminders, and announcements

- Assist with scheduling inspections, walkthroughs, or property events

- Track and follow up on outstanding requests or issues

- Support the property management team in general office and admin duties

- Help identify and escalate urgent or complex issues as needed

- Compile reports or summaries for management on recurring support issues or tenant concerns

Qualifications:

· 1+ years of customer service or coordination experience, ideally in real estate or property management

· Strong communication and interpersonal skills

· Ability to multitask, stay organized, and manage time effectively

· Familiarity with property management software is a plus

· Proactive and solutions-oriented with strong attention to detail

· Previous experience in residential or commercial property management preferred but not required

Perks and Benefits:

- Medical Reimbursement plan

- HMO upon regularization

- Signing bonus

- Referral bonus (if applicable)

-Paid Time-off upon regularization

- Team Outing and Company events

NOTE: THIS IS NOT A WORK FROM HOME SET-UP.

Job Type: Full-time

Pay: From Php20,000.00 per month

Application Question(s):

Experience:

Work Location: In person

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