ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Collections Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Roles and Responsibilities:
- Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
- Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
- Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
- Confirm and update patient demographic and insurance information to ensure accurate billing.
- Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
- Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
- Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.
Requirements
- At least 6 months BPO collections experience
- Preferably with experience in healthcare campaign
- Strong negotiation, communication, and problem-solving skills
- Good verbal and written English skills
- Attention to detail and strong organizational skills
- Willing to work onsite in Shaw Boulevard, Mandaluyong
- Amenable working night shift
Benefits
What Can We Offer You?
- Competitive salary and benefits
- Health Insurance with free dependents
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our Commitment to You
- Stong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all-inclusive environment where everyone thrives