Description
DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.
With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.
We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers.
As a Customer Support Specialist, you will:
- Provide fast, professional, and personal support to Dealhub’s customers worldwide
- Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
- Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
- Do troubleshooting and ensure each ticket has been solved
- Make the customer satisfied with the solution and support provided
Requirements
We expect you to:
- Have previous experience as a Support Specialist in a Saas B2B companies
- Have proven experience with CRM integrations and implementation
- Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
- Have excellent communication skills and a customer-oriented approach
- Be bold, ambitious, and make things done
- Think out of the box and lead a surprising problem-solving approach!
- Have prior experience with SQL queries
- Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
- Be a great team player!
- Be Fluent in English (both written and verbal)