Job Description:
We are looking for dedicated and customer-focused individuals to join our team as Customer Service Representatives for our Banking and Financial Services (BFS) account.
Key Responsibilities:
- Handle inbound and outbound customer interactions related to banking or financial services.
- Resolve inquiries regarding account transactions, loan or mortgage status, and brokerage information.
- Ensure customer satisfaction by providing accurate information and resolving concerns in a timely manner.
- Follow company policies and maintain confidentiality and compliance in handling financial data.
- Work effectively within a team in a shifting schedule setup.
Qualifications:
- High School/ Senior High Graduate/ At least 2nd year College completed
- At least 6 months of experience in a finance-related account (e.g., banking, mortgage, or brokerage)
- Strong communication and problem-solving skills
- Ability to work in a shifting schedule
- Amenable to work on-site
We offer competitive compensation and a range of benefits to support your growth and well-being:
- Competitive salary packages
- Health Maintenance Organization coverage starting on Day 1
- Performance-based incentives
- Paid training and opportunities for career advancement
- Life insurance and company-sponsored events
- 13th month pay and other supplemental bonuses
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php18,000.00 - Php24,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Shift system
Work Location: In person