Customer Service Representative – US Healthcare
Location: Ebloc 3 Building, Padriga St., Asiatown IT Park, Apas, Cebu City
Schedule: Shifting Schedule (Aligned with US Business Hours)
Employment Type: Full-Time | Paid Training (On-Site)
Build Your Career in the US Healthcare Industry
Looking to make a real difference with your career? Join us as a Customer Service Representative supporting US healthcare providers. If you’re a strong communicator who thrives in a fast-paced environment, we’d love to hear from you.
What You'll Do
- Serve as the main point of contact for US-based healthcare providers and clinics
- Respond to inquiries with accuracy, professionalism, and empathy
- Complete healthcare-related administrative tasks based on client-specific protocols
- Collaborate with a team to ensure seamless service and workflow efficiency
What We're Looking For
- Strong verbal and written English communication skills
- 1–5 years of BPO experience (customer service or technical support preferred)
- Background in healthcare support is a plus
- Ability to work flexible hours based on US time zones
What You’ll Gain
- Comprehensive Paid Training – We set you up for success from day one
- Health Insurance Coverage – For you and eligible dependents
- Career Development – Clear paths for promotion and salary increases
Additional Benefits
- Flexible 8-hour shifts based on client needs
- 13th month pay
- Performance and attendance bonuses
- Commission and incentive pay
- Overtime compensation
- Year-end bonuses
- Opportunities for regularization and promotion
Job Type: Full-time
Benefits:
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Late shift
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Experience:
- Healthcare: 1 year (Preferred)
Work Location: In person