The Role
- Working in a BAU service team, dealing with L2 service tickets and incidents concerning Microsoft Exchange.
- User and shared mailbox management, managing static and dynamic M365 groups and distributions lists.
- Maintaining Exchange Online and limited Exchange On-Prem servers.
- Directly collaborate with users to troubleshoot issues and provide 1-2-1 training on using Exchange.
- Assist our Exchange technical leads and senior engineers on projects as required.
- Help analyze tickets and other feedback to help maintain good service levels and to look for potential process and technical improvements.
- Assist in developing internal knowledge base and training materials.
- Perform other duties as assigned.
The Requirements
- Minimum 2 years' experience working in Exchange Online, on-premises Exchange, and hybrid environments
- Strong technical knowledge of Exchange Online, on-premises Exchange, and hybrid environments with an interest in future developments.
- Hands on experience on PowerShell for management of M365 services
- Experience with Sharepoint, Powerautomate, and other M365 services
- Experience with configuration of Exchange policies, SMTP relay, and mail routing.
- Experience with ticket management systems such as ServiceNow.
- Knowledge of PowerBI to present data an advantage.
- Strong written and oral communication with the ability to provide training to end users.
WTW is an Equal Opportunity Employer