We are looking for a skilled and proactive Fabrication Engineering Support Specialist to join our team. This position focuses on supporting and enhancing fabrication processes and content applications/services. The Fabrication Engineering Support Specialist will work closely with content teams and infrastructure personnel to support systems through proactive monitoring, troubleshooting/corrective action, and escalation, ensuring all systems and applications are functional and aligned with business SLAs. While this role primarily supports on-premises environments, familiarity with cloud technologies is a plus.
Key Responsibilities:
- Provide Level 1 and Level 2 on-call support for fabrication processes and content applications/services, quickly responding to incidents and service requests.
- Manage and resolve issues related to fabrication processes and content applications/services, applying updates and performing system upgrades to ensure compliance, security, and reliability.
- Schedule, coordinate, and implement changes to fabrication processes and content applications/services, following Change Management policies to minimize operational disruptions.
- Perform system monitoring and proactively address potential issues to maintain optimal performance and system availability.
- Recommend and implement process improvements to enhance the efficiency, security, and reliability of fabrication processes and content applications/services.
- Collaborate effectively with cross-functional teams, including IT and infrastructure teams, to support project and operational objectives.
Requirements:
- Education: Bachelor’s degree in computer science, Information Systems, or a related field.
- Experience: 3–5 years of experience in supporting data fabrication processes and content applications/services.
- Technical Skills:
- Proficiency in managing and supporting fabrication processes and content applications/services.
- Familiarity with Linux and Windows operating systems.
- Strong scripting skills (Bash, Perl, Powershell).
- Experience with system performance monitoring, tuning, and capacity planning to support high availability.
- Problem-Solving: Strong diagnostic and troubleshooting abilities, capable of resolving complex issues related to fabrication systems and content applications/services in high-pressure environments.
- Communication: Excellent verbal and written communication skills, with the ability to convey technical information effectively to team members and non-technical stakeholders.
- Certifications: Relevant certifications in fabrication processes and content applications/services are preferred; cloud-related certifications (e.g., AWS Certified Solutions Architect) are a plus.
Preferred Qualifications:
- Willingness to learn and stay current with emerging technologies, including cloud platforms like AWS and Azure, though these are not currently required for this role.
- Exposure to DevOps practices, CI/CD pipelines, and other configuration management tools.
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