We are hiring Customer Service Representatives for our Healthcare Account. This opportunity is ideal for college graduates (with or without experience). This role is open to individuals from medical-allied courses or those with BPO experience, particularly in healthcare-related functions such as LOA (Letter of Authorization) issuance. Training will be provided, making this a great opportunity for career starters or those with relevant experience.
Key Responsibilities:
- Provide support for healthcare-related inquiries such as plan coverage, benefits, and claims.
- Communicate with clients via inbound calls, email, or chat depending on the assigned channel.
- Resolve concerns professionally and accurately document each interaction.
- Maintain confidentiality of sensitive health information and follow compliance standards.
- Deliver a high level of customer service while meeting performance metrics.
Qualifications:
- At least 3rd year completed in a medical-allied course (e.g., Nursing, MedTech, Pharmacy, etc.) – with or without experience
- Non-medical allied course graduates with at least 1 year of BPO experience (any account, preferably healthcare)
- Non-medical allied course undergraduates with 1 year of BPO experience in a healthcare account, specifically handling LOA issuance
- Excellent English communication skills (spoken and written)
- Good interpersonal, analytical, and problem-solving skills
- Strong comprehension and attention to detail
- Basic proficiency in Microsoft Office tools
- Willing to work onsite
What We Offer:
- Paid training
- Competitive salary and performance-based incentives
- 13th month pay
- HMO coverage for employee starting Day 1
- Government Mandated Benefits
- Annual performance-based salary increase
- Career advancement and development program
- Positive and inclusive work culture
Job Type: Full-time
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Work Location: In person