Job Overview:
We’re looking for a hands-on, people-oriented leader to oversee the day-to-day operations of our Castaway basecamps and ensure a smooth, high-quality experience for both guests and our expedition team. Plays a key role in managing campsite readiness, supporting tour guides, and upholding our signature “Castaway” atmosphere and energy.
Key Responsibilities:
Basecamp Operations
- Ensure all basecamps are consistently clean, well-stocked, and ready for guest arrival.
- Coordinate with the caretakers regarding inventories.
- Monitor the condition of camp equipment and oversee timely repairs or replacements.
Tour Guide Coordination
- Supervise and support the team of tour guides and ensure all safety protocols are followed during tours.
- Provide real-time support and decision-making during expedition days.
Staff Management & Development
- Support the hiring, onboarding, and ongoing training of basecamp crew and guides.
- Ensure adherence to schedules and task assignments of tour operators.
Guest Experience
- Respond to guest needs or concerns during the expedition to ensure high satisfaction.
- Monitor and enforce health, safety, and cleanliness standards across all areas.
- Support emergency preparedness and coordinate immediate responses when needed.
Inventory & Supplies
- Track inventory levels of food, drinks, gear, and other essentials across basecamps.
- Coordinate with purchasers and team to ensure timely restocking.
- Maintain accurate records of usage and report shortages promptly.
Reporting & Communication
- Submit regular updates to the Operations Manager on camp conditions, staff performance, and guest feedback.
- Assist in implementing improvements based on guest and team input.
Requirements:
- Previous experience in a supervisory or team lead role, ideally in hospitality, tourism, or expedition-style operations.
- Strong leadership and people management skills.
- Excellent organizational and communication abilities.
- Ability to work in dynamic, remote settings and adapt to changing conditions.
- Basic understanding of inventory and logistics.
- First aid training or willingness to be certified is a plus.
- Comfortable working flexible hours, including weekends and holidays.
Skills:
- Leadership & Team Coordination
- Problem Solving & Conflict Resolution
- Guest Relations & Customer Service
- Time & Task Management
- Safety & Emergency Response
- Inventory & Basic Budget Handling
Work Environment:
- Outdoor, remote basecamp settings in tropical conditions.
- Fast-paced, team-oriented atmosphere focused on guest satisfaction and smooth operations.
- Close collaboration with expedition crew, management, and local suppliers.
This role is ideal for someone who thrives in nature, enjoys hands-on leadership, and is excited to help deliver unforgettable experiences in a truly unique environment.
Job Type: Full-time
Pay: Php40,000.00 - Php50,000.00 per month
Benefits:
- Company events
- Employee discount
- Flextime
- Opportunities for promotion
- Staff meals provided
Experience:
- Managerial: 3 years (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person