Role Purpose
Provides support to Regional Sales Centers in Europe in the end to end inquiry management process to drive conversion and revenue. Proactively support the delivery of proposals, quotations, and by cross checking product information between hotels for all brands within the IHG.
Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfilment of leads from assigned accounts.
Key Accountabilities
- Fulfills and where possible exceeds customer expectations in the conversion of their enquiries in to an IHG branded hotel with a focus on generating the best levels of revenue
- Where first choice property may not be available, cross sell the customer to another IHG branded property
- Ensures accurate and timely capture of pertinent data in to the required sales systems
- Develops and delivers the relevant and appropriate documentation to the customer and hotel
- Ensures the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion
- Ensures accurate and timely communication of the status and pertinent information of potential bookings to initiator and recipient hotel
Key Skills & Experiences
Technical skills and Knowledge
- Strong sense of initiative, the ability to meet deadlines, deliver on commitments, manage and complete multiple tasks and projects as required.
- Proven ability in exceeding sales or other related targets, liaising with key stakeholders and the ability to be successful whilst working autonomously.
- Demonstrates clear and effective verbal and written skills as well as interpersonal skill required to engage with our customers and hotel sales teams across geographies.
- Strong problem-solving abilities, excellent organization and negotiation skills.
- Verbal and written fluency in FRENCH and English
- Native level speaker with geographical and cultural knowledge of France.
- Applicants can be overseas and willing to relocate in the Philippines on their own expense.
- Permanent mid-shift (3pm-12am or 4pm – 1am) and amenable to work-from-home.
- Willing to process the government mandated requirements.
Experience –
At least one (1) year of business experience in a Call Center, Hotel Guest Relations, Sales Operations or sales support environment.