Essential Duties & Responsibilities
Collaborates in the creation of high-level design documents, storyboards, and audio narration scripts.
Designs and develops engaging, interactive learning solutions aligned with instructional objectives and business performance goals.
Creates courseware for various delivery formats: instructor-led training (ILT), virtual instructor-led training (vILT), asynchronous e-learning, and blended learning programs.
Leverages adult learning theory and modern technologies (e.g., Web 2.0, audio narration, voice-over, video, graphics, simulations, animations, scenarios, gamification) to enhance learning experiences.
Ensures learning content complies with accessibility standards such as WCAG 2.0 and Section 508.
Develops SCORM, AICC, or Tin Can/xAPI-compliant content for compatibility with learning management systems (LMS).
Regularly updates and revises learning materials to maintain accuracy and relevance.
Follows all applicable policies, procedures, and regulatory requirements.
Works under close supervision with guidance from leadership.
Performs additional duties as assigned
Qualifications & Requirements
Education:
Bachelor’s degree in Instructional Design, Education, Communication, or a related field.
Experience:
Minimum of 1 year of experience as an Instructional Designer creating interactive, scenario-based, and multimedia-rich courseware.
Solid understanding of adult learning principles, instructional methodologies, and design frameworks (e.g., ADDIE or similar).
Proficiency in eLearning development tools such as Articulate Storyline, Adobe Captivate, Lectora Inspire, Camtasia Studio, or similar.
Familiarity with Adobe Creative Suite (Acrobat, Photoshop, Illustrator).
Experience with virtual training platforms (e.g., Adobe Connect, Webex) and LMS platforms (e.g., Moodle, Saba, CourseMill, SharePointLMS)
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.