Invoice Processing Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description Matrix: Specialist

Business Job Title: Invoice Processing

Process: Accounts Payable

Reports To: Accounts Payable Team Lead

Scope of Work: Invoice Processing Specialist will be responsible in processing invoices supporting North America, APAC and EMEA Region. This is an individual contributor role and will be responsible contributing to meet the SLAs as well as KPI’s of the Accounts Payable service delivery team. 

Stakeholders of this role will include the vendors, Procure to Pay team, Controllers, Tax, Treasury Team, Internal Audit, Payroll team and different business units needing the support from the end-to-end Expense Management Process. 

The department can be very busy during year end and quarter end and therefore a calm approach is required together with the ability to prioritize workload to achieve maximum efficiency is an advantage. As such, good communication and organization skills are required.

Main Responsibilities

• Handles invoice verification and ensure accurate data entry in Workday
• Matching of invoice, purchase order and goods receipt (if applicable)
• Validates and records vendor invoices and credit notes and routes them for approval
• Allocating charges to proper G/L account and cost centers
• Perform activities to comply with SOX controls with the prescribed procedures.
• Research and resolve concerns related to endor Invoices/credit notes to make it ready for payment
• Accountable in delivering the agreed SLA and KPI’s of Accounts Payable team

Other Responsibilities

• Work with all relevant departments to maintain correct corporate data and account history
• Raise to Team Lead any idea for improvement within Accounts Payable team to ensure Global Process alignment and drive standardization
• Perform other ad hoc activities as assigned

Skills

• Knowledgeable in Workday, Coupa, NetSuite or other ERP
• Proficient in MS applications, including but not limited to Excel, Word and PowerPoint
• Strong attention to detail and with analytical ability
• Above average written and verbal communication skills with the ability to interact effectively with all departments and levels within the company
• Strong customer service and proactiveness
• Able to handle multiple tasks and follow detailed instructions with accuracy
• Ability to handle a high-volume, deadline driven environment
• Ability to work effectively with other team members
• Ability to adapt to change
• Results oriented with consistency, punctuality and can work with minimal supervision
• Good organization skills
• Can work on a flexible work arrangement and shifting schedules

Years of Experience: Fresh graduate to one year experience, preferably a graduate of BS Accountancy or any Finance-related Degree
Work experience in a multi-national and/or shared service companies (preferred)

Education: Preferrably a graduate of BS Accountancy or any Business-related Degree

Certifications: CPA preferred but not a requirement

Other Requirements: Work experience in a multi-national and/or shared service companies (preferred)

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About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.