IT Helpdesk Support – Roles and Responsibilities
Primary Responsibilities:
- Provide first-level support for end-users via ticketing system, email, or direct request (hardware, software, printer, network).
- Troubleshoot and resolve issues related to:
- Microsoft 365 apps (Outlook, Teams, Word, Excel, etc.)
- Device compliance and policies via Microsoft Intune
- Azure AD login/access and MFA issues
- VPN connectivity and basic FortiClient support
- VoIP system (basic call flow issues or device setup)
- Coordinate with the main IT Specialist for escalation of infrastructure or security-related concerns.
- Assist in onboarding/offboarding of users (email setup, device config, M365 license assignment).
- Maintain asset logs (laptops, peripherals, network devices).
- Monitor and document incidents, requests, and resolutions in the helpdesk system.
- Provide basic training to end-users for common applications and best practices.
Preferred Qualifications:
- At least 1 year of experience in IT helpdesk, technical support, or related IT support role.
- Familiarity with troubleshooting Windows and/or macOS operating systems.
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) account and application support.
- Basic knowledge of networking concepts (LAN/WAN, IP addressing, Wi-Fi troubleshooting).
- Hands-on experience with hardware setup, diagnostics, and repair (PCs, laptops, printers, peripherals).
- Proficiency in Azure Active Directory account management (user creation, password resets, group assignments, access permissions).
- Knowledge of basic cybersecurity practices and endpoint protection tools.
Job Types: Full-time, Permanent
Pay: Php20,000.00 - Php23,000.00 per month
Benefits:
- Health insurance
- Staff meals provided
Application Question(s):
- Do you have an experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) account and application support?
- Do you have basic knowledge of networking concepts (LAN/WAN, IP addressing, Wi-Fi troubleshooting)?
- Do you have hands-on experience with hardware setup, diagnostics, and repair (PCs, laptops, printers, peripherals)?
- Do you have knowledge of basic cybersecurity practices and endpoint protection tools?
- How proficient or familiar are you with Microsoft Intune?
- How proficient or familiar are you with Azure Active Directory account management (user creation, password resets, group assignments, access permissions)?
Experience:
- IT helpdesk, technical support, or related IT support role: 1 year (Preferred)
Work Location: In person