IT Help Desk

IT Helpdesk Support – Roles and Responsibilities

Primary Responsibilities:

• Provide first-level support for end-users via ticketing system, email, or direct request (hardware, software, printer, network).
• Troubleshoot and resolve issues related to:
• Microsoft 365 apps (Outlook, Teams, Word, Excel, etc.)
• Device compliance and policies via Microsoft Intune
• Azure AD login/access and MFA issues
• VPN connectivity and basic FortiClient support
• VoIP system (basic call flow issues or device setup)
• Coordinate with the main IT Specialist for escalation of infrastructure or security-related concerns.
• Assist in onboarding/offboarding of users (email setup, device config, M365 license assignment).
• Maintain asset logs (laptops, peripherals, network devices).
• Monitor and document incidents, requests, and resolutions in the helpdesk system.
• Provide basic training to end-users for common applications and best practices.

Preferred Qualifications:

• At least 1 year of experience in IT helpdesk, technical support, or related IT support role.
• Familiarity with troubleshooting Windows and/or macOS operating systems.
• Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) account and application support.
• Basic knowledge of networking concepts (LAN/WAN, IP addressing, Wi-Fi troubleshooting).
• Hands-on experience with hardware setup, diagnostics, and repair (PCs, laptops, printers, peripherals).
• Proficiency in Azure Active Directory account management (user creation, password resets, group assignments, access permissions).
• Knowledge of basic cybersecurity practices and endpoint protection tools.

Job Types: Full-time, Permanent

Pay: Php20,000.00 - Php23,000.00 per month

Benefits:

• Health insurance
• Staff meals provided

Application Question(s):

• Do you have an experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) account and application support?
• Do you have basic knowledge of networking concepts (LAN/WAN, IP addressing, Wi-Fi troubleshooting)?
• Do you have hands-on experience with hardware setup, diagnostics, and repair (PCs, laptops, printers, peripherals)?
• Do you have knowledge of basic cybersecurity practices and endpoint protection tools?
• How proficient or familiar are you with Microsoft Intune?
• How proficient or familiar are you with Azure Active Directory account management (user creation, password resets, group assignments, access permissions)?

Experience:

• IT helpdesk, technical support, or related IT support role: 1 year (Preferred)

Work Location: In person