Qualifications
Technical Skills
- Good understanding of
- Network (MPLS, Internet, Site to Site VPN)
- Systems, VDI Solution and business applications (Citrix, AWS, Horizon VMware, Zscaler)
- Voice (Avaya, Cisco Finesse, Ring Central, Genesys, AWS)
- An industry recognized certification like ITIL / ITSM is an advantage.
- Understanding of Project management methodology
Process Specific Skills
- Ability to interface and communicate at all levels within EXL and Client organizations.
- Understanding of Enterprise Business Processes, IT Process, and Service Delivery is vital.
- Working knowledge of MS Office, MS Project and Visio.
Soft Skills (Desired)
- Good presentation and interpersonal skills.
- Excellent problem-solving skills in a cross functional environment
- Client stakeholder management
Soft Skills (Minimum)
- Strong verbal and written communication skills
- Strong customer service orientation, ability to connect with global customers and work with Global teams.
- Good listening and consultative skills.
Education Requirements
- Graduate, Preference BS CE/ CS with industry recognized certifications like ITIL/ ITSM, PMP
Job Type: Full-time
Benefits:
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Shift system
Experience:
- IT Service Delivery: 1 year (Preferred)
Work Location: In person