- Resolving IT support requests from employees.
- Answering employee questions regarding computer systems.
- Gathering and analyzing data to diagnose problems with computer systems.
- Changing configurations, settings and permissions to fix computer issues.
- Generating sign ins for new hires during the onboarding process.
- Installing new software and hardware drivers and updating existing ones as needed.
- Updating employees on the status of their service requests.
- Logging all service requests and updating tickets as needed.
Job Type: Full-time
Education:
- Bachelor's (Required)
Experience:
- Technical support: 1 year (Required)
Work Location: In person