Salary: P50,000-P60,000 (Monthly Package)
Schedule: Monday – Friday (06:00 AM - 03:00 PM PHT)
What are we looking for?
Skills Required:
- Previous experience as L1 Service Desk
- Basic technical knowledge with IT peripherals and network systems
- Comprehensive technical knowledge of Windows operating system
- Ability to read and understand technical manuals and procedural documentation
Nice to have:
- Diploma/Bachelor in IT
- Microsoft and ITIL certified
What will you do?
- Attend to requests that come through the service desk according to priority
- Accurately assign and prioritise the request as required
- Respond to the request promptly and analyse their requirements
- Use all available tools, resources and knowledge base to diagnose the issue and assist with the request
- Provide IT support remotely to resolve the requests to the end user’s satisfaction
- Escalate through the correct channels as required
- Document the processes and procedures used to resolve the incident
- Populate the knowledge base for future reference
- Ensure that the highest standard of privacy and confidentiality are maintained at all times and practices are in line with relevant legislation.
- As and when required, undertake additional projects or activities as directed by management.
- Act in accordance with all company policies and procedures.
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a dynamic and growing enterprise based in Australia and New Zealand, aiming to be a "single-point super-supermarket of financial services" for both retail and wholesale markets. Their growth strategy involves both organic expansion and value-accretive acquisitions of existing retail operations.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.