Logistics Operator
About Telostaff:
We help companies and people be the best version of themselves.
Telostaff is a premier staffing agency specializing in connecting small and emerging U.S.-based businesses with talented, fully-remote professionals from the Philippines. Our mission is to foster growth and innovation by providing dynamic companies with the support they need to thrive. Unlike traditional BPO giants, we partner with agile, newer enterprises that offer a vibrant, collaborative, and fun work environment, free from rigid corporate structures. If you are looking to join a forward-thinking organization that values creativity and teamwork, consider applying today!
Job Summary
Join a high-performance logistics team that specializes in mission-critical international freight. As a Logistics Operator, you’ll take full ownership of shipments across all modes — air, ocean, and ground — from quote to delivery. This role demands precision, urgency, and cross-functional coordination using platforms like CargoWise. If you thrive in fast-paced environments, value accountability with autonomy, and bring both expertise and empathy to every transaction, this is your lane to run.
Duties and Responsibilities
- Manage end-to-end international shipments (air, ocean, ground – import/export).
- Operate directly in CargoWise using accurate status milestones (HAWB Created, Booked, RCF, DEP, ARR, AWR, POD).
- Coordinate customs clearance processes including ISF, AES, document filing, and broker communication.
- Issue and distribute Arrival Notices, Delivery Orders, and final documentation.
- Track every custody transfer and proactively escalate any delays or risks.
- Generate quotes with limited data using rate-per-kilo, routing estimates, and other creative methods.
- Invoice within 48 hours of POD while capturing all additional charges to protect margin.
- Support SOP documentation, team knowledge sharing, and automation initiatives.
Required Skills and Abilities
- Minimum 3 years of international freight experience — across all transport modes or willing to learn.
- Strong working knowledge of CargoWise or equivalent logistics platforms.
- Demonstrated critical thinking and problem-solving ability.
- Able to operate independently with accountability, while aligning closely with the team.
- Strong interpersonal skills; treats all stakeholders with professionalism and respect.
- Self-motivated, growth-oriented, and eager to contribute.
- Ability to work US hours, with flexibility once independently working in the role dependent on client preferences.
Preferred Qualifications
- Cross-functional logistics experience (air, ocean, ground, import/export).
- Background in mission-critical or time-sensitive shipment environments.
- Familiarity with automation tools or logistics process improvement initiatives.
Telostaff Core Values and Benefits:
Together we…
- Focus On People: We consistently demonstrate care, love, dignity, and respect in all interactions, fostering deep connections and understanding.
- Embrace a Growth Mindset: We nurture curiosity, foster self-improvement, and approach challenges with a problem-solving and solution-oriented attitude, unlocking endless possibilities for personal and professional development.
- Pursue Excellence: We deliver exceptional customer service, maintain an unwavering commitment to quality, and continuously innovate to exceed expectations and set new standards of achievement.
- Operate Proactively: We take responsibility for actions, ensure tasks are completed efficiently, foster clear communication, and embrace gratitude as a guiding principle, embodying a culture of accountability and appreciation.
Benefits:
- Work remotely
- Internet Stipend
- Company IT equipment (laptop, monitor, etc.)
- 12 PTO Days + 12 Holidays annually
- 13th month pay
- Scheduled salary adjustment after six months, 1 year, and each year after
Job Type: Full-time
Pay: Php47,500.00 - Php55,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Bonus pay
Education:
- Bachelor's (Required)
Experience:
- International logistics: 1 year (Required)
- Logistics platform: 1 year (Required)
Language:
- English (Required)
Work Location: Remote