- Efficiently manage and schedule patient appointments to optimize clinic resource utilization.
- Coordinate closely with doctors and pharmacy teams to maintain an up-to-date appointment calendar.
- Handle approximately 40 calls per day, answering patient queries with professionalism and care.
- Respond promptly and courteously to patient and internal emails.
- Provide direct administrative support to doctors for internal inquiries and tasks.
- Use internal communication tools to ensure seamless coordination with doctors and team members.
- Respond to and resolve support tickets within agreed timeframes.
- Manage patient script inquiries and maintain accurate documentation.
- Oversee rescheduling of appointments and effectively communicate any changes to patients.
- Resolve patient complaints in a timely, respectful, and solution-focused manner.
Requirements
- Minimum of 2 years of experience working in a remote medical or clinical setting.
- Familiarity with healthcare regulations, telehealth processes, or online patient care protocols.
- Strong organizational and multitasking skills to manage high-volume workflows.
- Excellent verbal and written communication and interpersonal skills.
- A compassionate and patient-focused approach, especially when handling sensitive healthcare matters.
- Proficiency in using communication and scheduling tools (e.g., telephony systems, CRMs, practice management software).
- Demonstrated ability to remain calm and professional in a fast-paced environment.
- Flexible and adaptable mindset to adjust to changing priorities and clinical workflows.
- Strong attention to detail and commitment to maintaining accurate records.
Benefits
As a Twoconnect employee, you get to enjoy the following:
- Work from Home
- Work-life balance
- Dayshift: 7AM to 4PM PHT (adjustments will be made for daylight saving time)
- HMO benefits
- Government-mandated benefits
- Training and Development programmes
- Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
- Experience working with leading organisations
- Fun, supportive, and inclusive culture
- Dedicated Team Managers that look after your development