• Efficiently manage and schedule patient appointments to optimize clinic resource utilization.
• Coordinate closely with doctors and pharmacy teams to maintain an up-to-date appointment calendar.
• Handle approximately 40 calls per day, answering patient queries with professionalism and care.
• Respond promptly and courteously to patient and internal emails.
• Provide direct administrative support to doctors for internal inquiries and tasks.
• Use internal communication tools to ensure seamless coordination with doctors and team members.
• Respond to and resolve support tickets within agreed timeframes.
• Manage patient script inquiries and maintain accurate documentation.
• Oversee rescheduling of appointments and effectively communicate any changes to patients.
• Resolve patient complaints in a timely, respectful, and solution-focused manner.

Requirements:

• Minimum of 2 years of experience working in a remote medical or clinical setting.
• Familiarity with healthcare regulations, telehealth processes, or online patient care protocols.
• Strong organizational and multitasking skills to manage high-volume workflows.
• Excellent verbal and written communication and interpersonal skills.
• A compassionate and patient-focused approach, especially when handling sensitive healthcare matters.
• Proficiency in using communication and scheduling tools (e.g., telephony systems, CRMs, practice management software).
• Demonstrated ability to remain calm and professional in a fast-paced environment.
• Flexible and adaptable mindset to adjust to changing priorities and clinical workflows.
• Strong attention to detail and commitment to maintaining accurate records.

Benefits:
As a Twoconnect employee, you get to enjoy the following:

• Work from Home
• Work-life balance
• Dayshift: 7AM to 4PM PHT (adjustments will be made for daylight saving time)
• HMO benefits
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development