We are looking for Customer Service Representatives (Voice/Non-Voice) to join our team for a Financial Services Account. This is an ideal opportunity for fresh graduates or career shifters who want to gain experience in the BPO industry. No prior BPO experience is required — paid training will be provided.
Key Responsibilities:
- Handle customer inquiries via phone, email, or chat, depending on account assignment.
- Assist customers with financial-related concerns such as billing, payments, and account status.
- Maintain professionalism and provide accurate information during all interactions.
- Document all customer interactions properly and ensure data privacy and compliance.
- Meet performance targets for quality, efficiency, and customer satisfaction.
Qualifications:
- High school graduate (K-12), college level, or graduate.
- No prior experience required – open to freshers and first-time job seekers.
- Strong English communication skills (verbal for voice; written for non-voice).
- Basic computer and typing skills.
- Willing to work onsite and on shifting schedules.
- Can start immediately.
What We Offer:
- Paid training with full salary from Day 1
- Voice and non-voice accounts available
- Competitive salary and performance incentives
- Opportunities for career advancement
- Supportive and inclusive work environment
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php20,000.00 - Php22,500.00 per month
Benefits:
- Company Christmas gift
- Company events
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Commission pay
- Performance bonus
Work Location: In person