DUTIES AND RESPONSIBILITIES:
- Manages and oversees the branch and subordinates to ensure effective completion of their responsibilities.
- Establishes work standards, performance measures, goals and objectives
- Assigns deliverables/tasks to subordinates
- Evaluates work performance, tracks and reviews work progress of subordinates
- Provides direction and guidance
- Coaches, counsels and motivates subordinates
- Recommends personnel action/movement
- Interviews prospective employees for the department and recommends hiring
- Conducts job orientation and technical trainings
- Identifies and recommends training program/seminar for staff development
- Issues and implements disciplinary actions as needed in concurrence with the Immediate Superior
- Conducts daily operation assessments to ensure growth of the branch.
- Monitors daily production and releases of the branch and provides updates of the branch operations status.
- Maintains client and employee contact in the work area to ensure quality service is being applied.
- Plans, creates and implements programs/processes for branch employees and clients and actively participates in them.
- Prepares Competitors’ Analysis and Market Changes Report and submits to Immediate Superior.
- Spearheads marketing saturation drives.
- Maintains business partnership between the company and its business partners such as Loan Consultants, second-hand car dealers, and other organizations.
- Implements the business plans and programs designed by the Marketing Group.
- Delivers marketing activity within the agreed budget.
- Recruits and sources potential Loan Consultants.
- Conducts meetings, seminars and orientations for Loan Consultants.
- Reports regularly the performance of branches to the Immediate Superior.
- Prepares monthly report of Loan Consultant’s commissions and incentives.
- Manages the Branch Petty Cash Fund and bank deposits in the absence of Branch Treasury Assistant.
- Ensures that company cash, checks and valuables are safe kept and secured in the branch vault.
- Handles the branch vault combination and ensures its confidentiality.
- Conducts final checking and review of loan application, Credit Approval Memorandum and loan documents.
- Handles clients complaints or concerns escalated by the staff.
- Represents the branch during Management Committee meetings and other internal/external meetings.
- Performs other work-related functions and duties that may be assigned.
JOB SPECIFICATIONS:
- Preferably with degree in Business Management, Sales or Marketing, or other related course.
- With at least four (4) years work-related experience in branch operations, two years of which is in a Managerial or Supervisory capacity
- Should have technical marketing skills, relevant product and industry knowledge
- Has excellent communication skills (both written and oral), decision making skills, problem solving skills, presentation skills, interpersonal skills and networking skills
- Capable to solve amicably customer’s/client’s complaints
- Should be persuasive, goal-oriented, assertive, creative, innovative, adaptable and analytical.
- Has the ability to work under pressure and handle challenging situations.
Job Types: Full-time, Fresh graduate
Benefits:
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Fixed shift
Supplemental Pay:
- 13th month salary
- Commission pay
Education:
- Bachelor's (Required)
Experience:
- Management: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person