About the Role:
We’re looking for a proactive, detail-oriented, and reliable Email & Ticketing Support Agent to join our growing team onsite. This role involves managing incoming customer inquiries via email and support ticketing systems, resolving issues efficiently, and ensuring a smooth customer experience.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email and ticketing platforms
- Investigate and resolve product/service-related issues
- Log and update customer interactions accurately
- Collaborate with team leads and technical support when needed
- Maintain a positive, solution-focused attitude at all times
What We’re Looking For:
- Excellent written English and communication skills
- Strong common sense and good judgment in handling a variety of situations
- Fast and accurate typing skills (at least 45 WPM preferred)
- Proficient computer skills – must be comfortable navigating multiple systems, using web-based platforms, and basic troubleshooting
- Ability to work independently and think critically
- Organized and detail-oriented with strong time management skills
- Willing to work onsite at our office location
Preferred Qualifications:
- Previous experience in customer service, technical support, or help desk roles
- Familiarity with email platforms, CRMs, or ticketing tools (e.g., Zendesk, Freshdesk, Help Scout)
- Basic understanding of internet and browser functionality
Job Types: Full-time, Fixed term
Contract length: 6 months
Pay: Php12,000.00 per month
Benefits:
- Paid training
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Late shift
- Night shift
- On call
- Overtime
- Rotational shift
- Weekends
Supplemental Pay:
- Overtime pay
Work Location: In person