Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
Discover Crown. www.crownworldwide.com
What does this job do in general?
The Operations Administrator is responsible for providing varied and wide-ranging administrative support for operational areas in order to maintain efficient and logistically effective operations. They are also responsible for duties such as answering phones, dealing with client and customer requests and inquiries. They are responsible for delivering consistently high customer service to internal and external customers.
Competencies for this job
Customer Service
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, is always available for customers, follows procedures to solve customer problems, understands company products and services, maintains pleasant and professional image.
Productivity
Manages a fair workload, volunteers for additional work, prioritises tasks, develops good work procedures, manages time well, handles information flow.
Reliability
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Quality
Is attentive to detail and accuracy, is committed to excellence, is continuously looking for ways to improve, monitors quality levels, finds root causes of quality problems, takes responsibility for and deals with quality issues. Strives for high quality performance in self and in the team; delivers timely and accurate results; resilient when responding to situations that are not going well.
Work Environment/Safety Management
Promotes mutual respect, keeps workplace clean and safe, supports safety programmes.
What we offer
Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
Work in a dynamic team with opportunities for growth
Learning opportunities in the field of relocations, international logistics and mobility
Work on new projects for an industry leader with over 50 years history
Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
Language courses, Well-being Program, Mentoring Program, Employee Referral Program
Performance bonus
Career development path
CSR, ED&I, Work-life balance initiatives
Call to action
If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!
Company Values
At Crown we pride ourselves with the quality we deliver and values we stand by.
We are CARING about people and their experience
Always DETERMINED to do our best and to always keep improving
We are genuinely THERE when our customers and colleagues need us
We encourage the SHARING of knowledge amongst each other
We continuously remain OPEN-MINDED to stay innovative
Equal Employment Opportunity
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.