Job Description: Operations Manager
Key Responsibilities:
1. Operational Management
o Oversee all aspects of cafeteria operations across multiple outlets.
o Develop, implement, and monitor operational policies and procedures to ensure
efficient workflows.
o Conduct regular performance reviews with Area Managers, ensuring outlets
meet operational and financial goals.
o Resolve high-level operational issues and ensure service excellence.
o Identify, document, and implement best practices across all outlets.
o Ensure uniformity, consistency, and adherence to standard operating procedures
(SOPs).
2. Client Relationship Management
o Build and strengthen relationships with existing clients to ensure satisfaction and
retention.
o Act as the primary point of contact for key client representatives, addressing
concerns and proactively offering solutions.
o Develop customized service plans aligned with client objectives and operational
capabilities.
3. Business Development and Revenue Growth
o Identify new revenue streams within existing client partnerships, such as special
event catering, additional service offerings, or menu enhancements.
o Collaborate with the Purchasing & Menu Management Supervisor to implement
initiatives that drive profitability.
o Prepare and present pitch documents and proposals to prospective clients.
o Conduct market research to identify potential business opportunities.
4. Financial Oversight
o Monitor key performance indicators (KPIs) related to operational efficiency,
labor management, and cost control.
o Collaborate with Finance to ensure accurate budgeting and financial reporting.
o Implement cost-saving measures without compromising service quality.
5. People Management
o Lead, mentor, and develop Area Supervisors to ensure operational excellence.
o Foster a culture of accountability, collaboration, and continuous improvement.
o Conduct regular performance evaluations and provide actionable feedback.
Job Types: Full-time, Contract
Pay: From Php35,000.00 per month
Benefits:
- Paid training
- Pay raise
Work Location: In person