Join our team as an Operations Team Lead! We're looking for a dynamic leader with sharp coordination skills to drive service excellence and elevate client satisfaction. If you're ready to make an impact, this key role is for you.
Job Qualifications:
- Bachelor’s degree or relevant work experience in a BPO or customer service environment.
- Previous experience as a Team Lead, senior agent, or coaching role preferred.
- Strong communication and interpersonal skills with an emphasis on client collaboration and service.
- Ability to motivate and guide team members while effectively liaising with client representatives.
- Basic problem-solving skills and ability to escalate issues appropriately.
- Experience working with US-based clients or in client-facing roles is a plus.
Job Type: Full-time
Benefits:
- Company events
- Health insurance
- Life insurance
Schedule:
- Night shift
Work Location: In person