The Warehouse Operations Manager is in charge of the end to end performance of a Growsari warehouse. Warehouse operations involve the following: order fulfillment (pick and pack) and logistics. A warehouse serves an area covering thousands of customers and transacting tens of millions of Peso a month.
Key responsibilities:
- Fulfillment Operations
- Ensure pick and pack operations follow SOP and meet KPIs for their operations including packing accuracy, out of stock levels and volume handled
- Escalate out of stock and other inventory issues in a timely manner to reduce loss of business
- Recommend further process improvements that can be done in the Fulfillment Operations
- Dispatch Operations
- Ensure dispatch and delivery team follows all SOPs for dispatch, returns, collections and cancellations
- Ensure timely and complete returns processing by resolving all variances between expected and actual returns amount
- Inventory Operations
- Oversee the entire inventory process and ensuring accurate tracking and monitoring of reports
- People Management
- Evaluation of all direct hires
- Impose sanctions / disciplinary action for any violations committed
- Recommends / initiate plan of action to control or reduce attrition rate
- Admin / Reportorial Requirements
- Sales analysis and operations analysis based on business review requirements
- Prepare administrative reports such as but not limited to Billing Statements, Request for Payment, Cash Advances, and Purchase Requests
- Recommends cost-cutting measures to make the hub more profitable
Knowledge, skills and experience requirements: Describe what is required from the candidate to perform this role (technical, managerial or behavioral) and what is deemed mandatory or optional/considered as an asset.) Flexibility of working hours required, travel involved
- Have experience in warehouse operations at a managerial level in consumer goods, retail or logistics industries
- Is impact-driven and want to make a positive impact to the lives of Sari Sari store owners; ultimately playing a role in bridging the income inequality gap in the Philippines
- Have a problem solver attitude - and are able to get things done and meet your deliverables while keeping the bigger picture in mind
- Have an analytical mind with strong attention to detail
- Is good with people and know how to get the best out of them - warehouse operations is tough and demanding and the leeway for errors is low
- Have strong interpersonal and conflict management skills
- Is willing to work extended hours if necessary
- Fluent in Tagalog and good working English
Qualifications, certifications and education requirements:
- Bachelor’s Degree in any field, but preferable Industrial Engineering
- Must have at least 3 years of operations management experience, with 2 years managerial experience
- Knowledgeable in using Microsoft Office, especially Excel, and Google Drive products
- Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management
Job Types: Full-time, Permanent
Pay: From Php30,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Opportunities for promotion
Work Location: In person