Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.
About the opportunity
The HR Operations Specialist will provide Tier 1 support for common HR inquiries and transactions, playing a vital role in delivering accurate and timely HR services to employees, managers, and stakeholders. This position focuses on maintaining data integrity and adhering to internal procedures while supporting various employee lifecycle activities. The HR Operations Specialist will collaborate closely with the HR team to meet defined service delivery metrics.
What you’ll get to do
- Serve as the first point of contact for HR inquiries from global employees, providing timely and accurate information regarding HR policies, processes, and services.
- Support and answer questions about employee lifecycle activities such as onboarding, offboarding, open enrollment, benefits, payroll, and employment verifications.
- Resolve employee issues and inquiries by utilizing strong problem-solving skills and a customer-centric approach aimed at first contact resolution.
- Provide administrative support across diverse HR functions.
- Maintain accurate employee records and data within the HRIS and other relevant databases and ensure compliance with data protection regulations.
- Collaborate with HR teams to streamline processes and enhance the overall employee experience.
- Continuously update knowledge of HR policies and procedures to provide relevant and current information to employees.
- Participate in training sessions and contribute to the development of HR service center resources.
- Maintain a foundational understanding of global HR policies, practices, and regulatory requirements.
- Navigate the Case Management System(CRM) to manage and document inquiries effectively.
- Identify and support the resolution of procedural issues with team leadership for timely resolution.
- Identify opportunities for continuous improvement or automation within HR processes.
- Uphold strict confidentiality and discretion in handling sensitive HR matters, ensuring compliance with data protection regulations.
- Participate in special projects as requested.
- Minimum of 2 years of experience in a customer-facing HR operations or HR Shared Services role, supporting global employees.
- Strong customer service and problem-solving skills.
- Detail-oriented with a focus on data accuracy.
- Proficiency in Microsoft Office Suite and familiarity with HRIS and CRM systems.
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud