We are seeking for a dedicated and detail-oriented PEZA Customer Service Representative to join our team. The successful candidate will serve as the primary point of contact for clients. Their role involves handling inquiries, providing information and updates, processing requests, and ensuring compliance with and timely filing of entries to the Bureau of Customs and PEZA BOC Main.
Key Responsibilities:
1. Client Interaction:
o Respond to client inquiries regarding PEZA regulations, processes, and services via phone, email, or in person.
o Provide accurate and timely information and updates to clients using the CSSR (Customer Service Status Report).
o Coordinate with the Liaison Officer and Processor (Manila and branches) for shipment updates on customs clearance.
2. Documentation and Compliance:
o Review and verify the accuracy and completeness of PEZA-related documents for filing. o Upload customs entries to the portal.
o Ensure all documentation complies with PEZA regulations and guidelines.
o Maintain up-to-date records of all client interactions and transactions.
o Prepare weekly, monthly, and bad order reports.
3. Issue Resolution:
o Address and resolve client concerns or issues related to PEZA processes.
o Escalate complex or unresolved issues to the CDZ Supervisor or the appropriate department for further action.
4. Continuous Improvement:
o Stay informed about updates and changes in PEZA regulations and procedures.
o Suggest improvements to enhance the efficiency and effectiveness of the customer service process.
Qualifications:
- Education: Bachelor of Science in Customs Administration.
- Experience: At least 1-2 years of experience in customer service or as a PEZA Declarant.
- Skills:
o Strong communication skills, both verbal and written.
o Excellent organizational and time-management skills.
o Ability to handle multiple tasks and prioritize effectively.
o Proficiency in using Microsoft Office. Competencies:
- Attention to detail and high level of accuracy.
- Problem-solving skills and the ability to think critically.
- Customer-oriented mindset with a commitment to providing high-quality service.
- Ability to work independently and as part of a team. Working Conditions:
- Shifting schedule, including Saturday and Sunday duty.
Job Type: Full-time
Pay: Php20,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Shift system
- Weekends
Supplemental Pay:
- 13th month salary
- Performance bonus
Education:
- Bachelor's (Preferred)
Experience:
- Customer service or as a PEZA Declarant.: 1 year (Preferred)
Language:
- English (Preferred)