PMO Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Governance and Process Compliance:

• Enforce adherence to Sun Life’s governance frameworks, templates, and standards to ensure consistency and quality across projects, including providing training and coaching of proper use of PPM tools
• Conduct compliance checks and provide guidance to teams on meeting process requirements and documentation
• Identify and recommend enhancements to existing governance processes to improve efficiency and outcomes

Reporting and Analytics:

• Track metrics, develop and maintain dashboards to report on platform/project/product performance, delivery metrics, and portfolio health
• Analyze project data to identify trends, risks, and opportunities for improvement

Financial Governance:

• Track project budgets, financial forecasts, and actuals to ensure alignment with approved funding and compliance with financial policies
• Support financial performance reporting, including identifying variances and assisting with corrective actions

Risk and Issue Management:

• Identify risks and issues across initiatives, and collaborate with the Functions / Markets to drive timely resolution and mitigation
• Proactively identify dependencies and bottlenecks to maintain smooth execution

Communications and Stakeholder Engagement:

• Prepare and distribute clear, concise communication materials such as project updates, governance changes, and strategic initiative reports
• Act as a point of contact for project teams / squads, ensuring timely and accurate information sharing across stakeholders
• Assist in facilitating meetings, workshops, and retrospectives, ensuring follow-ups are documented and addressed

Team Collaboration and Leadership:

• Act as a bridge between agile squads / project teams, agile coaches, and leaders
• Provide coaching and support to agile teams to enhance their effectiveness and alignment with PMO standards

What you will need to succeed:

• College or University degree
• 3 - 5 years of experience in a PMO, project management, or project support role.
• Familiarity with agile methodologies (e.g., Scrum, SAFe, Kanban) and traditional project management frameworks.
• Proficiency in project management and tools (e.g. Jira, Confluence, MS Project) and reporting tools (e.g., Power BI, Tableau, Excel).
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Effective written and verbal communication skills for diverse audiences, including senior stakeholders.
• Strong organizational and time-management skills with attention to detail.
• A continuous improvement mindset to look for opportunities to improve, integrate, simplify processes, and leverage automation

Nice to have:

• Knowledge on leading industry process frameworks such as COBIT, Design Thinking
• Automation / Development experience
• Experience in market research or participation in design thinking projects is a plus
• Experience in the life insurance industry

Job Category:

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