Company Description
Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.
At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.
We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.
Job Description
As a Delivery Manager (DM), you will be responsible for leading the overall service and delivery of Recruitment Team Leaders and their respective teams with a combined total of 40-60 resources.
This will include hiring, stakeholder management, operational efficiency, strategic direction, issue resolution, and the implementation of the overall account strategy to ensure the team is performing at the levels expected by each client as defined in the service level agreement of each engagement.
You will assist in driving best practice strategies and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.
Core Responsibilities:
- Achieving team and business goals and expectations including client-specific SLAs and maintaining compliance with the process.
- Coaching and development of direct reports and leading the delivery of effective performance optimization of all team members including ensuring all KPIs are set and appropriate, development plans are devised and mentoring is provided.
- Developing relationships with onshore partners and identifying opportunities for solution development, and growth across the RDC business.
- Acting as an escalation point for issues that arise and identifying the optimum solutions for both parties.
- Supporting the Team Leaders with workload allocation, including volume forecasting, headcount planning and leave management.
- Assessing Recruitment Team Lead on performance ratings and financial incentives.
Qualifications
Qualifications, Skills, and Experience:
- 5 to 8 years plus of relevant working experience within a transferable role, as deemed appropriate by the business.
- Strong leadership experience such as developing and building large teams, alongside demonstrable coaching, development and influencing skills.
- Proven ability to partner with customers to provide solutions, whilst adding value as an SME, leader and partner.
- Ability to interpret data from a variety of internal and external sources and utilise to drive a high-performing operational team through metrics and insights.
- Experience working with global/offshore sourcing models preferred.
- Builds effective teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Drives engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Optimizes work processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Manages complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Ensures accountability: Holding self and others accountable to meet commitments.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Situational adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
- Business insight: Applying knowledge of business and the marketplace to advance the organization's goals.
Additional Information
As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.